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The moving company may engage another carrier to carry out the relocation.
The moving company shall fulfill its obligations with the due diligence of a professional mover, while safeguarding the sender’s interests and in exchange for the agreed fee. Additional unforeseeable services and expenses at the time of contract conclusion are subject to extra charges. The same applies if the scope of services is extended by the client after contract conclusion. All additional services must be documented in writing.
The move may also be conducted as a consolidated transport.
Tips cannot be deducted or offset against the mover’s invoice.
If the client is entitled to reimbursement of moving expenses by an authority or employer, they must instruct the respective entity to pay the agreed and due amount (minus any advance payments) directly to the moving company. Prior to the move, either a cost approval from the social services office or a written confirmation from the employment office must be presented.
The client is responsible for professionally securing movable or electronic parts of sensitive equipment (e.g., washing machines, record players, TVs, HiFi systems, radios, and IT equipment) for transport. The mover is not obligated to check whether this has been done properly.
The client must ensure that no items are mistakenly taken or left behind during pickup. The client must be present at the loading and unloading sites or authorize a representative in writing. If assistance or access is lacking on the moving day (e.g., blocked parking, no elevator), the mover will charge an extra fee of EUR 37.00 net per started hour per missing worker. In such cases, the mover may bring additional personnel or extend the time frame. If necessary measures are refused by the client, the mover may terminate the contract early without releasing the client from payment obligations. Any savings or alternate usage of resources by the mover shall be credited accordingly.
The mover’s employees are not authorized to perform electrical, gas, dowel, or other installation work unless otherwise agreed.
The transport of motor vehicles is only permitted if their fuel tanks are empty.
The client may only offset the mover’s claims with counterclaims that are due, undisputed, or legally established.
Upon request, the mover shall assign to the entitled party any rights they have under the insurance contract concluded for the move.
The mover is not liable for misunderstandings resulting from non-written confirmations, instructions, or communications from the sender or persons not authorized to receive such communications.
To avoid losing the right to claim compensation, visibly damaged or missing items must be recorded in the moving document or reported to the mover no later than the day after delivery. Hidden damage or losses must be reported in detail within 14 days of delivery (§451f German Commercial Code). General damage claims are not accepted. Written notification is required and can be sent electronically. Timely dispatch is sufficient proof of compliance with the deadline (postmark applies for mail). §438 of the German Commercial Code also applies.
The full invoice amount is due immediately after completion of the service via cash, instant transfer, or card payment. Out-of-pocket expenses in foreign currency are to be paid at the invoiced exchange rate. If the sender fails to pay, the mover may withhold the goods or store them at the sender’s expense (§419 German Commercial Code).
Termination of the contract must be in writing. If the client cancels the order, the mover is entitled to claim rights under §415 of the German Commercial Code. The mover may claim one-third of the agreed freight charge (dead freight) without proving expenses saved. If the move is not carried out within 2 weeks of the scheduled date, it is considered canceled. In this case, cancellation fees apply: 50% if canceled up to 14 days prior, 60% within 10 days, 70% within 7 days, 80% within 5 days, 90% within 3 days, and 100% if canceled after that. Third-party expenses remain unaffected and must be reimbursed separately.
In the case of storage, the General Storage Conditions of the German Furniture Transport apply (ALB). These are available upon request.
Our offer includes one loading and one unloading address. Each additional address costs €50 within the same town. For locations outside the town, additional transport costs apply depending on distance.
Moving boxes are rented at current prices upon order confirmation. The first delivery of packing materials is included in the offer. From the second delivery onward, and for pickup of materials, a fee of €15 is charged.
For legal disputes with commercial clients arising from this contract or related claims, the court where the mover’s commissioned branch is located shall have exclusive jurisdiction. For non-commercial clients, this only applies if the sender relocates abroad after signing the contract or their residence is unknown at the time of filing.
German law applies.
X-Montage is a company based in Berlin, specialized in providing a wide range of services in the field of facility Mfanagement, assembly, maintenance, transport and logistics.
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